FAQs / Shipping / Returns

Shop Hours (PST):
Monday - Friday: 10:00 a.m. - 6:00 p.m.
Saturday: 10:00 a.m. - 5:00 p.m.
Sunday: 11:00 p.m. - 4:00 pm

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SHIPPING SCHEDULES - We Ship Worldwide:

•  Domestic 1st Class - Up to $50.00 - Flat Rate:  $6.25

•  Domestic 1st Class - Over $51.00:  FREE Shipping

•  Canada 1st Class:  Flat Rate:  $10.95

•  International 1st Class:  Flat Rate:  $16.95

Prints are shipped in sturdy, protective mailers with 5-7 days from order date.  

** FRAMES ARE NOT INCLUDED **

INTERNATIONAL CUSTOMERS:

•  International Orders can take up to 3-4 weeks for delivery for 1st class shipment

Please be aware of any custom fees that you may incur to avoid problems that prevent you from receiving your purchase. Unfortunately, unless your package is lost in transit (and confirmed via insurance search), no refunds are granted.

All international custom fees/costs/duties/import laws and regulations are your responsibility should they occur.  Please check prior to placing your order if you will incur any additional fees charged by your customs office.

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• HOW TO I RECEIVE MY INSTANT DOWNLOAD FILES •
After purchase, you will receive an email with the jpegs and an Info.pdf.

Open the Info.pdf through Acrobat Reader to view the link to the pdfs files to download. Click on the link that will take you to the Dropbox files.   

These files are located at Dropbox.com and you can just download all the jpgs and PDFs files for your purchased print.  No account registration required (just click on the "No thanks link" at the bottom of pop-up if you do not want to sign-up and have an account at Dropbox.)all the jpgs and PDFs files for your purchased print.  

 

• HOW TO PRINT YOUR INSTANT DOWNLOAD FILES •
Please make sure you set your printer to print high quality prints. I recommend using professional printing papers such as Epson Ultra Premium Matt Paper or heavy card stock.  Do not use glossy paper as the print will produce more glare under acrylic or glass.  Matt paper offers a smooth, rich texture to the print.

Or if you prefer, you can take your artwork to your favorite professional printing service available at Office Depot, FedEx Kinko’s, Walgreens, Staples, etc. 


• PLEASE BE AWARE – DIFFERENCES IN COMPUTER MONITORS & PRINTERS •
Due to the different calibrations on individual monitors and printers, colors may print slightly different than what is shown on the screen. Different types of printers, inks and paper may produce slightly different colors, however your artwork will still produce beautiful high quality prints. If you prefer, you can take your files to a professional printer who can print the artwork for you. 

• FRAMES FOR YOUR PRINTS •
You can find a wide assortment of high quality, stylish frames at stores such as Michaels or Ikea. 

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RETURNS / REFUNDS:


For Instant Download Prints, once the files are downloaded, they are not refundable.

Our Giclée Fine Art Prints are made to order and therefore we do no offer refunds, returns. Please review and know for sure that you want to complete this purchase and finalize your order.

Please double check your ship to address and order details.  Once your print is shipped, you will receive a tracking number to help keep you informed of the delivery status. 

Refunds are only approved for misprinted/damaged/defective items, errors caused by VJ Creative or through shipping.   Please email us, include your order number and order date.  

It is our goal to make sure you are a 100% happy customer and we will do what is needed to provide you with the top quality fine art prints and the best customer service.

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CAN I CANCEL MY ORDER?

You may cancel your order within three days from order date.  

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If you need any additional information, please do not hesitate to send an email to: info@violajoynercreative.com